Support desk
We’re here for the details that make planning easier—timing, meeting points, accessibility, and what to expect during your guided walk.
Fast answers to common questions
Here are a few topics we handle every day.
- Choosing the best time to arrive and what to do after confirmation.
- Accessibility and mobility considerations for your group.
- Group size guidance, including whether smaller groups can be accommodated.
- What to bring (and what’s typically handled for you).
Contact options
Send a note and we’ll reply with next steps. If you already have a request in mind, include your preferred date.
Email
Response window
Same or next business day
Tip: If you share accessibility needs or timing constraints, we can recommend the most comfortable plan faster.
What to include in your message
So we can respond with the right guidance the first time.
Your preferred date
Plus any flexibility—our team can suggest alternatives when needed.
Group size
Let us know how many travelers are coming and if you have multiple rooms/families.
Any accessibility needs
Stroller, mobility, or service-animal considerations—share what matters to your group.